📧 Support Center

We're here to help with Translate Live

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Email us directly at: dritollc@gmail.com

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Frequently Asked Questions

How do I download language packs?

Open Settings → Offline packs → tap Download next to a language. Pack sizes are shown before downloading.

How does the free trial work?

Free use includes conversation, camera and text translation subject to fair-use safeguards. Optional Translate Live Pro is $7.99 per week in the US, with a 3-day free trial for eligible new subscribers. Check the localized price, billing period and eligibility on Apple's purchase sheet. Cancel at least 24 hours before the trial ends to avoid renewal. Pro provides higher allowances and premium features, subject to fair-use limits.

What happens when cloud translation is unavailable?

Fair-use limits apply to cloud translation. When cloud translation is unavailable or a service limit is reached, Translate Live automatically continues on device where the selected languages and device support it.

Can I use the app offline?

Download the required language packs before going offline. Supported text translation, camera text recognition and on-device speech features work locally; availability varies by language and device. Offline mode blocks cloud translation text and audio. Pack downloads, SDK diagnostics and App Store services may still connect to the internet.

How do I cancel my subscription?

Open Settings on your iPhone → Your Name → Subscriptions → Translate Live → Cancel Subscription.

Which languages are supported?

The language picker includes 150+ languages and regional variants. Support differs between text, live voice, speech recognition and offline translation. About 60 languages have downloadable translation packs; check the language picker and Offline packs screen for availability.

When is content sent to the cloud?

Cloud translation starts only after you explicitly allow translation text or audio to be processed online. You can choose offline use during setup or turn on Offline mode in Settings later.